Jenn Colt1, Debra Howell2*. “The Mediating Roles of Familiarity, Participation, and Interaction in Customer Service”. Pooda Journal of Business Marketing, Finance, And Accounting Studies 10, no. 1 (March 19, 2020). Accessed January 23, 2025. https://pooda.org/index.php/pooda/article/view/279.