JENN COLT1, DEBRA HOWELL2*. The Mediating Roles of Familiarity, Participation, and Interaction in Customer Service. Pooda Journal of Business Marketing, Finance, And Accounting Studies, [S. l.], v. 10, n. 1, 2020. Disponível em: https://pooda.org/index.php/pooda/article/view/279. Acesso em: 23 jan. 2025.